EXPLORING IMPROVEMENTS IN PATIENT LOGISTICS IN DUTCH HOSPITALS WITH A SURVEY

Autor(es): VAN LENT ET AL. BMC HEALTH SERVICES RESEARCH.
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Colaboradores: - Mª Luisa Torijano Casalengua. Coordinadora Oficina de Calidad y Atención al usuario Rosa Dulanto Banda. Coordinadora Unidad de Calidad, - Mª Pilar Fluriache García-Caro. Responsable de Comunicación, - Mª Isabel González Estéban. Coordinadora Unidad de Atención al usuario, - Javier Pacheco Jiménez. Coordinador Unidades Administrativas, - Mª del Mar López Cañizares. Auxiliar Administrativo, - Mª Isabel Garrido Valverde. Auxiliar Administrativo

Background: Research showed that promising approaches such as benchmarking, operations research, lean management and six sigma, could be adopted to improve patient logistics in healthcare. To our knowledge, little research has been conducted to obtain an overview on the use, combination and effects of approaches to improve patient logistics in hospitals. We therefore examined the approaches and tools used to improve patient logistics in Dutch hospitals, the reported effects of these approaches on performance, the applied support structure and the methods used to evaluate the effects.

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